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The Secret Sauce: From assessment of need for Team STEPPS to Virtual Implementation in the Eye of a Hurricane

Purpose: In our University program, feedback from team members supported the need for improvement of work and learning environment.


Background: In December 2019, we implemented a Teamwork Perception Questionnaire (TPQ) and received 72 mixed-learner responses. The TPQ showed that 43% felt the unit ran efficiently with the biggest opportunity being that just 39% felt that feedback delivery between staff promoted positive interactions and future change. In February 2020, a Team STEPPS implementation plan was started but COVID-19 challenged our initial plans with the need for all virtual meetings.  Rather than postponing this initiative, the team developed a way to teach a very interactive teamwork curriculum entirely remotely.


Methods:  IRB exemption was obtained to study the efficacy and perceptions to an entirely virtual platform for a team communications curriculum. Nursing and residency educators adapted the AHRQ (Agency for Healthcare Research and Quality) curriculum for Team STEPPS to a virtual Zoom format. We held 15 virtual sessions ranging from 25-60 learners each moderated by both a nursing and physician educator. Each session lasted exactly two hours and prioritized interaction, utilizing videos, group discussions and chat functions.


Results: Post training survey-234 responded with 185 nurses and 26 physicians. 80.7% said the activity would improve patient outcomes and 75% believed it would improve their performance.


Discussions: Feedback from the session revealed effective virtual delivery for team work training. “It has taught me how to work better as a team and given me the skills to better communicate with my fellow coworkers.”

Topics: CREOG & APGO Annual Meeting, 2022, Student, Resident, Faculty, Clerkship Director, Clerkship Coordinator, Osteopathic Faculty, Residency Director, Residency Coordinator, Professionalism, Systems-Based Practice & Improvement, Interpersonal & Communication Skills, Practice-Based Learning & Improvement, GME, CME, UME, Lecture, Quality & Safety, Team-Based Learning,

General Information

Student,Resident,Faculty,Clerkship Director,Clerkship Coordinator,Osteopathic Faculty,Residency Director,Residency Coordinator,
Professionalism,Systems-Based Practice & Improvement,Interpersonal & Communication Skills,Practice-Based Learning & Improvement,
Lecture,Quality & Safety,Team-Based Learning,
Clinical Focus

Author Information

Leah Kaufman, MD, SUNY Upstate Medical University; Maureen Burke, MD; Deanna Shon, BSN/ RN; Martiel Stoecker, DNP/OB CNS; Betty O\'Connor, RN/MS; Rachel Carey, MS

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