Purpose: Improve timeliness, transparency, and quality of resident, faculty, and program feedback.
Background: Feedback is an essential component of residency training. In our program, resident satisfaction with both receiving and providing feedback has been low based on our ACGME surveys.
Methods: We initiated a quality improvement project after receiving IRB designation. A baseline 13 question anonymous survey was distributed to all eligible residents regarding feedback. Participation was voluntary with 100% of residents completing the survey (Nf15). Following the survey, we introduced end of rotation “summative” feedback utilizing the myTIPreport software platform. At the start of each rotation residents are sent an email outlining rotation specific feedback objectives and the assigned faculty director. At the conclusion of the rotation, the assigned faculty meet with each resident to review milestone data and performance. These summative reports are then available to the CCC. Residents can also provide anonymous faculty and program feedback through the software. This project is ongoing with continuous “PDSA” cycles. Residents will be resurveyed in November 2020.
Results: Pre-implementation survey results (1-5 Likert median): Feedback, when received, is valuable (4). Satisfaction with system of receiving feedback (3) Satisfaction with system of giving feedback (3). Frequency of rotation specific feedback (2). Transparency of semi-annual review process (3).
Discussions: Implementation of summative rotation feedback with myTIPreport software has the potential to improve areas of low resident satisfaction regarding feedback. This intervention also creates a consistent source of information for the CCC.
Topics: CREOG & APGO Annual Meeting, 2021, Resident, Faculty, Osteopathic Faculty, Residency Director, Residency Coordinator, Patient Care, Medical Knowledge, Professionalism, Systems-Based Practice & Improvement, Interpersonal & Communication Skills, Practice-Based Learning & Improvement, GME, Assessment,
Jenna Molander, DO, Sparrow Hospital/Michigan State University; Robert Long, MD
