Objective/ Background: Learning Objectives – At the conclusion of this activity, participants will be able to: • Understand the Six Stages of Recovery • Understand the Scott Three Tier Model of Support • Practice skills for “Caring Moments” • Understand the Stress Response, Communication, Resiliency, Self Care • Learn what you can do for second victims (including yourselves) after clinically challenging events Background • Scope of the problem – 98,000/year deaths due to medical error – 196,000/year clinicians affected • Clinical patient safety events – 15% contemplate leaving profession – 30% emotional distress • Suffering • Feelings of guilt, responsibility and failure – Even if not due to medical error
Methods: Peer Support is a foundation for open communication - Credibility of peers - Immediate availability - Voluntary access - Confidential - Emotional \"first aid\" (not therapy!) - Facilitated access to next level of support (i.e. counseling, employee assistance) Van Pelt F. Peer support. Qual Saf Health Care 2008;17:249-252
Results: 6 Stages of Recovery: 1. Chaos and Accident Response 2. Intrusive Reflections 3. Restoring Personal Integrity 4. Enduring the Inquisition 5. Obtaining Emotional First Aid 6. Moving On (Thriving, Surviving, Dropping out) **Goal is to get more people to thriving!
Conclusion/ Discussion: Key Actions: • Be there for your co-worker • Practice active listening skills and offer support • Don’t ask about specific details of the event - instead focus on how your colleague is FEELING… Tools to manage stress: • Daily Meditation • Cognitive Restructuring • Recuperative Sleep • Social Connection • Regular Exercise • Healthy Nutrition What can you do? • Determine a way you can make an individual difference • If you are worried about a colleague → Reach Out! • Be the person that you needed…
Topics: Faculty Development Seminar, 2024, Student, Faculty, Professionalism, Systems-Based Practice & Improvement, GME, UME, Quality & Safety, Advocacy,
